Overview & Scope
Prosperr.io is committed to handling concerns from clients, vendors, data subjects, regulators, and the general public in a fair, transparent, and timely manner.
If you have a complaint or grievance related to our services, conduct, data handling, billing, vendor dealings, or compliance practices, you may use this External Grievance Mechanism to raise it — free of charge.
Who Can Raise a Grievance
This mechanism is fully accessible to any of the following stakeholders:
Clients & Users
Active or past subscribers to any Prosperr services.
Vendors & Partners
Contracted service providers, business partners, or advisors.
Regulatory Bodies
State, federal, or sector-specific regulatory representatives.
Third-Party Data Subjects
Individuals whose data might be processed or stored by us.
General Public / Whistleblowers
Community members reporting violations or unethical practices.
How to Submit a Grievance
You may submit a grievance through any of the following channels depending on the nature of your concern:
Email Submission (Online)
For all electronic submissions across the categories below.
dev.k@prosperr.ioGeneral Grievances
For overall service-related issues, process feedback, or operational concerns.
Data & Privacy Matters
For queries or concerns regarding personal data collection, storage, or processing.
Sensitive / Whistleblower
For reporting unethical behavior, security threats, or compliance violations.
Integrity Desk (Anonymous)
To file anonymous concerns without disclosing your personal details.
Postal Mail (Offline)
The Grievance Manager, Prosperr.io
Wing 04 - Flat No 04001, Sobha Dream Acres, Panathur Main Road, Sobha Dream Acres, Bengaluru Urban, Karnataka - 560087What to Include in Your Grievance
To help us resolve your concern as quickly as possible, please provide the following details in your submission:
- Your name and contact details (unless you wish to remain anonymous)
- Clear and detailed nature of the grievance
- Date(s) on which the issue or incident occurred
- Names of individuals involved, if applicable
- Any supporting documents or evidence (receipts, screenshots, emails)
- The specific resolution or outcome you are seeking
Resolution Timeline
We follow a structured, time-bound process to ensure all grievances are addressed systematically:
We confirm receipt of your grievance.
Our grievance team reviews the case to determine scope and verify details.
A thorough internal review or investigation is conducted with relevant departments.
A formal resolution proposal is prepared and shared with you.
If unsatisfied, you may appeal. An independent committee reviews the appeal.
The case is officially closed upon final resolution or appeal outcome.
Escalation Options
If you are not satisfied with the outcome of your grievance, you may escalate your concerns through any of the following channels:
1. Internal Appeal
2. Data Protection Board of India
For data privacy and personal info protection matters
3. Consumer Disputes Redressal Commission
For consumer complaints and service shortcomings
4. SEBI SCORES or RBI CMS
For regulated financial service matters and advisory
5. ICAI
For professional conduct and accounting standards concerns
6. Courts or Arbitration
As applicable under the user contract or law
Confidentiality & Non-Retaliation
Confidentiality Policy
All grievances are treated with strict confidentiality. Access to grievance information is strictly limited to individuals directly involved in investigating and handling the case.
Non-Retaliation Policy
Prosperr.io does not permit any form of retaliation against any person who raises a grievance in good faith. Any such retaliation will be treated as a serious disciplinary matter.
